NeighborTime.org Privacy Policy
Effective Date: July 22, 2025
NeighborTime™️, ("NeighborTime™️," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit NeighborTime™️.org (the "Site") or use any related mobile, web, or community services we operate (collectively, the "Services"). It also describes your choices and rights.
Important: By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Who We Are
NeighborTime™️ is a social‑impact platform that connects people who want to help with those who need help. We are headquartered in the United States and operate globally.
2. Scope & Applicability
This Policy applies to all users, visitors, donors, volunteers, and other individuals whose personal information we process via the Services, unless a separate privacy notice applies. It is designed to comply with: U.S. federal laws (e.g., COPPA, CAN‑SPAM, TCPA)
State consumer privacy laws in force or enacted as of the Effective Date (including, but not limited to, CA, VA, CO, CT, UT, DE, IA, IN, TN, OR, MN, NE, NH, KY, MD and others)
EU & UK General Data Protection Regulation (GDPR/UK GDPR)
Canada’s PIPEDA, Australia’s Privacy Act, and other applicable international laws
Advertising network requirements (e.g., Google Ads, Meta, X, LinkedIn, TikTok)
Where requirements differ, we apply the most privacy‑protective standard that is commercially reasonable.
3. Information We Collect
3.1 Information You Provide Directly
Account Information – name, email, phone number, postal address, username, password, profile photo, volunteer interests, skills, demographic data (optional).
Content & Communications – messages, posts, comments, images, videos, livestreams, reviews, and other materials you submit.
Donations & Transactions – billing address, payment method (processed by PCI‑compliant partners), donation amounts, tax‑deductible status, purchase history.
Program Participation – event RSVPs, availability, service hours, feedback, survey responses.
Sensitive Information – only when strictly necessary and with explicit consent (e.g., health‑related accessibility needs) or as provided by you in public content.
3.2 Information Collected Automatically
Device & Usage Data – IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, links clicked, time spent, error logs, and other diagnostic data.
Location Data – general (city/region) or precise geolocation (with your device‑level permission) to match you with nearby opportunities.
Cookies & Similar Technologies – first‑party and third‑party cookies, pixels, local storage, and SDKs for authentication, analytics, personalization, fraud prevention, and advertising (see Section 7).
3.3 Information from Third Parties
Social Logins – when you sign in via Google, Facebook, Apple, or similar providers, we receive profile and authentication data.
Marketing & Analytics Partners – aggregated audience insights, ad performance metrics.
Payment Processors & Donation Platforms – confirmation of payments, refunds, chargebacks.
Publicly Available Data – information posted on public websites or social media relevant to our mission.
3.4 Children’s Information
Our Services are not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent. Parents who believe we have collected information from a child should contact us (Section 15) so we can delete it promptly (COPPA compliant).
4. How & Why We Use Your Information
Purpose
Legal Basis (GDPR)
Examples
Provide and improve Services
Contract; Legitimate Interest
Create accounts, facilitate matches, personalize dashboards, troubleshoot issues
Community interactions
Legitimate Interest; Consent
Enable messaging, forums, group projects, testimonials
Payments & Donations
Contract; Legal Obligation
Process transactions, issue receipts, comply with tax rules
Marketing & Advertising
Consent (where required); Legitimate Interest
Send newsletters, show relevant ads, measure campaign performance
Analytics & Research
Legitimate Interest
Analyze usage trends, improve features, measure impact
Security & Fraud Prevention
Legitimate Interest; Legal Obligation
Monitor suspicious activity, enforce policies, protect users
Legal & Regulatory Compliance
Legal Obligation
Respond to lawful requests, maintain records, comply with court orders
Where we rely on consent, you may withdraw it at any time (Section 11).
5. Sharing & Disclosure
We do not sell personal information for money. We may share or disclose information:
With Other Users: Profile name, city, interests, and content you choose to make public will be visible to other users.
Service Providers: Cloud hosting, email delivery, SMS gateways, analytics, payment processors—all bound by confidentiality agreements.
Advertising & Marketing Partners: For interest‑based ads, remarketing, and ad measurement, subject to contractual restrictions and user opt‑out preferences.
Legal & Safety Reasons: To comply with laws, enforce our Terms, prevent harm, respond to subpoenas, or protect rights.
Business Transfers: In connection with a merger, acquisition, financing, or bankruptcy. Successor entities will honor this Policy.
6. International Data Transfers
We store data in the U.S. and may transfer it to other countries where we or our providers operate. When we transfer personal data from the EU/EEA/UK or other regions with data‑transfer restrictions, we rely on Standard Contractual Clauses (SCCs) or other lawful mechanisms and implement supplementary safeguards as needed.
7. Cookies, Tracking Technologies & Advertising
We use first‑party cookies and third‑party technologies (e.g., Google Ads, Meta Pixel, LinkedIn Insight Tag) to:
Authenticate users and maintain sessions.
Remember preferences.
Analyze site traffic and usage patterns.
Deliver and measure personalized advertisements.
We participate in Google’s Privacy Sandbox initiatives to prepare for third‑party cookie deprecation and adopt privacy‑preserving ad solutions. Users can control cookies via our Cookie Banner & Preference Center or through browser/device settings.
Opt‑out links:
Google Ads Settings – https://adssettings.google.com
Meta (Facebook) Ad Preferences – https://www.facebook.com/adpreferences/ad_settings
Network Advertising Initiative – https://optout.networkadvertising.org
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law (e.g., tax records retained for at least seven years).
9. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, regular security audits, and incident‑response procedures. Despite these measures, no internet transmission is 100% secure.
10. Your Privacy Rights & Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your information.
Restrict or Object to certain processing.
Opt Out of targeted advertising, automated decision making, or the “sale” or “sharing” of personal information.
Data Portability – receive your data in a machine‑readable format.
Withdraw Consent at any time (with future effect).
Appeal a refusal to act on your request (where required by state law).
You or your authorized agent may exercise these rights by emailing privacy@-NeighborTime™️.org or through the Privacy Settings page in your account. We will verify and respond within the timelines required by law.
11. State‑Specific Disclosures (U.S.)
To comply with U.S. state privacy laws (e.g., CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, DPPA, ICPDL, TIPWA, ICPA, OCPA, MCDPA, NHDPA, KCDPA, MODPA, etc.) we provide the following additional information:
Sensitive Data – We process sensitive data only with consent or as legally permitted.
Targeted Advertising – We may process personal information for targeted advertising; you may opt out via the Privacy Settings or the Global Privacy Control (GPC) signal.
Metrics – Annual request metrics and descriptions of our data protection assessments will be published on NeighborTime™️.org/privacy‑reports.
12. EU/UK Data Protection Addendum
Residents of the EU/EEA/UK have additional rights under GDPR/UK GDPR, including the right to lodge a complaint with their local supervisory authority. Our representative in the EU is EU‑Rep Services GmbH, Switzerland (eu‑rep@NeighborTime™️.org).
13. User‑Generated Content & Community Liability Disclaimer
NeighborTime™️ is an open platform. Content posted by users does not reflect our views and is not pre‑moderated. Users are solely responsible for the legality, accuracy, and appropriateness of their content and interactions. We disclaim all liability for:
Any direct or indirect harm resulting from user‑to‑user interactions.
The conduct of users offline or outside the platform.
Third‑party sites or services linked from user content.
We reserve the right, but are not obligated, to monitor, remove, or disable content or accounts that violate our Terms or applicable law.
14. Third‑Party Links & Services
Our Services may link to third‑party websites, applications, or plug‑ins. We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated "Effective Date" and, if changes are material, provide notice via email or in‑Service alert. Continued use of the Services after the Effective Date constitutes acceptance of the updated Policy.
16. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:
NeighborTime™️
Attn: Privacy Team
PO Box 111
Penn Yan, NY 14527
Email: [email protected]
Phone: +1 (607) 391-1171
© 2025 NeighborTime™️. All rights reserved.
© 2025 NeighborTime™️ All Rights Reserved
